support
Help Center
At TimelySpaces, we’re committed to making space sharing simple, transparent, and supported at every step of the journey. Whether you’re listing your space or booking one for an event, meeting, pop-up, workshop, or creative project, our platform is designed to empower you with the tools and the people you need to succeed.
TimelySpaces isn’t just a self-serviced marketplace — it’s a partner. We combine intuitive self-service tools with real human support to help both hosts and guests navigate the platform confidently. Find answers to common questions about using TimelySpaces — from how to create an account and make bookings to how our fees work. Whether you're a first-time guest or seasoned host, our Help Center is your go-to resource for getting started and troubleshooting.
FAQ - General
What is TimelySpaces?
TimelySpaces is a peer-to-peer marketplace that connects space providers (Hosts) with individuals and businesses looking for short-term space solutions. We facilitate communication, booking, and secure transactions to make the process simple and transparent.
How do I contact support?
You can reach support through the website’s messenger, contact form or email at our general inbox Support@TimelySpaces.com
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page to reset your credentials.
Why was my account restricted?
Accounts may be restricted for violations of platform policies, non-payment, or security concerns. Please contact support for clarification. visitor that you are a good fit for them.
FAQ - Host Experiences
How do I create a listing?
Hosts can create a listing through their dashboard by uploading photos, writing descriptions, setting pricing, availability, and house rules. Our team can provide guidance if needed.
How do I get paid?
Payments are processed securely through the platform. Host payouts are issued according to the payout schedule outlined in our Host Terms.
What fees does TimelySpaces charge?
TimelySpaces operates on a commission-based model. Platform fees are deducted per successful reservation. There are no monthly subscription fees unless otherwise specified in a separate agreement.
Can TimelySpaces help with guest inquiries?
Yes. Our team monitors platform activity and can assist with clarifications, policy questions, and communication support to help Hosts respond efficiently.
What if a guest violates house rules?
Hosts should document the issue immediately and report it through the platform. Damage claims or rule violations will be reviewed based on submitted documentation and platform terms.
Can I decline a booking request?
Yes. Hosts may decline requests that do not align with their availability, space limitations, or house rules.
Does TimelySpaces verify users?
We use secure payment processing and account registration measures. Hosts are encouraged to clearly communicate space rules and expectations prior to approval.
Who is responsible for permits or compliance?
Hosts are responsible for ensuring their space complies with local laws, permits, insurance requirements, and safety standards.
Who is responsible for permits or compliance?
Hosts are responsible for ensuring their space complies with local laws, permits, insurance requirements, and safety standards.
FAQ - Guest Experiences
How do I book a space?
Browse available listings, select your desired date and time, review the pricing and policies, and submit a booking request (or instant book if available). Once approved and payment is processed, your reservation is confirmed.
When is my booking confirmed?
Your reservation is confirmed once:
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The Host approves the request (if applicable), and
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Payment has been successfully processed through the platform.
You will receive a confirmation notification once finalized.
What is the cancellation policy?
Cancellation policies vary depending on the listing and timing of cancellation. Refund eligibility is based on the reservation start time and platform policy. Please review the cancellation terms before booking.
Are booking fees refundable?
Booking fees refund eligibility depends on the cancellation policy.
What happens if I need to modify my reservation?
Reservation modifications must be requested through the platform. Approval is subject to Host availability and pricing adjustments.
What if there is an issue during my reservation?
If you experience an issue, document it and notify the Host immediately. You may also contact TimelySpaces support for assistance. We will review the situation and guide you through next steps in accordance with platform policies.
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